Return & Refund Policy
At Curious Cart, we take pride in the quality of our handcrafted leather bags, curious items, silk scarves and hangings. Please read our policy carefully before making a purchase.
Leather Bags & Accessory Items — Returns Accepted
We accept returns on leather bag & Accessory Items purchases within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
Silk Products — Final Sale
All silk scarves and hangings are final sale and are not eligible for return or exchange. Due to the delicate nature of silk, we are unable to accept returns on these items once they have been delivered.
Please review product details and reach out to us with any questions before placing your order for silk items.
Refunds
Once we receive and inspect your returned leather item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
If you received a defective or damaged leather item, we will gladly exchange it. Please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for your return.
How to Initiate a Return
To start a return on a leather bag, please contact us through our Contact page with your order number and reason for return. We will provide you with return instructions.