Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 2–3 business days. You'll receive a confirmation email with tracking details once your order ships.
How long will delivery take?
Standard shipping takes 5–8 business days. Expedited shipping takes 2–3 business days. Delivery times may vary depending on your location.
Do you ship internationally?
At this time, we ship within the United States only. We hope to expand internationally in the future.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this to track your package directly with the carrier.
Products
Are your leather bags genuine leather?
Yes, all our leather bags are made from genuine leather. Each piece is carefully crafted for durability and style.
How should I care for my leather bag?
We recommend keeping leather away from direct sunlight and moisture. Use a leather conditioner periodically to maintain its suppleness and appearance.
How should I care for silk scarves and hangings?
Silk is a delicate fabric. We recommend dry cleaning or gentle hand washing in cold water. Avoid wringing or tumble drying. Store flat or loosely rolled to prevent creasing.
Are the colors of products accurate on screen?
We do our best to display colors accurately, but slight variations may occur depending on your screen settings.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please visit our Return & Refund Policy page for full details.
What if my item arrives damaged?
Please contact us within 7 days of receiving a damaged item and we'll arrange an exchange or refund.
Contact
How can I get in touch?
You can reach us through our Contact page. We aim to respond within 1–2 business days.